Terrible service, lack of responsibility, poorly managing expectations and delivery

We opened an entire account with avis before our trip to Durban. We were set to arrive today, the 27th of December 2017 and as such started to organize a car a week and a half in advance. We spoke to a Lerato who said it would take around 2 days to sort us out. On arrival in Durban, our account wasn't set up and Lerato kept passing the buck, she initially said when I asked what the company policy is on turn around time on delivery that it takes 2 days. I then said that is why we did this 9 days in advance, then she said but they don't work on weekends and there was Christmas, then when I said that that would leave us down to 5 days, she said it's the banks fault, then when I went into the Durban avid branch, they said everything was only submitted on Friday, not Monday when we sent it.

On top of this she just defends her lack of service instead of accepting responsibility. When I said that I am sending this to hello Peter, she said I may feel free to do so.... the brand image and service delivery of avis is absolutely shocking!!!!

If I could change AN ENTIRE COMpANY ACCOUNT AFTER THIS HOLIDAY, ill do it in a flash for a company that respects the basic foundation of communication in business.