TERRIBLE SERVICE AVIS CAR HIRE KING SHAKA DURBAN

Don't ever use Avis Car Hire - King Shaka International Airport Durban. Made a booking online on Friday 11 May 2018 Booking No. 1 ********** -ZA-1, my flight with Kulula was delayed twice and therefore I was only arriving in Durban after midnight. I called the call centre no. ********** 111 more than 4 times and explained the situation that I need to cancel. They had advised that I need to hold on until they put me to the branch at King Shaka. They kept me on the line for more than 25minutes per call when I was calling from my cellphone - my cellphone calls actually cost more than the car hire. Upon booking the vehicle online the site advised that a confirmation of the booking would be sent to my email which also was false. The site also advised that I would be charged upon returning the vehicle and this was also false, since I was charged via debit to my account for a vehicle that I didn't take collection of and when I called in 4 times to cancel they put me on hold for more than 25min/per call. Terrible service. I then called in to the call centre on Monday 14th May 2018 and they had transfered me from every department possible keeping me on the phone for more than 30minutes and then only go through to Sergio who tells me they can't do anything since it was a no cancellation of R380.56. Absolutely terrible customer service... I will never use or recommend their service to anyone.