Terrible service at Avis CBD

Currently experiencing the ****tiest service with the customer service and Head office at Durban Downtown.

We have been here since 10:30 trying to get a car that was hired and paid for on the 11th of September.

We were prompted that we need a a deposit of R6000 today, we got the money. Upon returning we received communication that the booking had been canceled without prior confirmation with either one of us. At no point did we cancel this booking. Mind you they said whatever has been paid is NOT refundable.

It is now 13:15 and we are still going back and forth with a highly rude and unco-opetative Cedric (apparently from head office) over the phone with absolutely no joy!!! He has been arguing with us for the longest time, he has absolutely no customer support which is the reason why we are still stuck here, without a car and absolutely no help.

Can someone please tell me if they have ever had to wait +-3 hours just to get a car?

Booking ***

I really hope that this reaches the right people who will ensure that something is done about such incompitence