LP
Leon P

1 reviews | Active since Nov 2010

26 Sept 2024, 10:07

Terrible Service and withholding of deposit.

I really wish I could give less than a 1 star review and reading through all these reviews it seems I am not alone. I rented a car with Avis through my insurance and from the get go the service was absolute ******* not to mention the tuna can ******* they give you to drive with. They delivered the car we did the inspection no damage was on the vehicle then they had technical issues with the deposit payment and took the car again and delivered it later the same day. No 2nd inspection of the vehicle was done. When I returned the vehicle they said everything is in order and my deposit will be paid back in 7-10 working days. Now 2 weeks after I returned the vehicle I get a sms stating that we damaged the vehicle, does i take 2 weeks to notice? You want us to call you but your call centre is not reachable. I am extremely disappointed with Avis, how can you do an inspection then drive off with the vehicle not do a 2nd inspection and then blame me for damage?

0
Replies (4)
Avis
Avis's reply26 Sept 2024, 13:54
Official
Hi Leon,

Thank you for contacting us,

Please assist us with the rental agreement number for us to assist further.

Thank you.

Avis Team
Avis
Avis's reply27 Sept 2024, 09:04
Official
Thank you for the response,

We have sent your query to the branch manager to investigate and we will advise of the feedback.

Avis team.
Avis
Avis's reply30 Sept 2024, 17:00
Official
Hi Leon,

We are still awaiting feedback from the branch regarding the charge.

Thank you.

Avis team.
LP
Leon P's update08 Oct 2024, 12:46
Reviewer Update
A week and a half after being promised that a branch manager will contact me to sort this out I am yet to receive a call. So contrary to Avis's statement when you hold the line that "customers will always be more important than cars" this is clearly not the case.