Terrible service and false advertising

After trying to make a booking on [URL Removed] i was informed that there were no vehicles available for the dates i requested, i then called the Avis presidents club number and spoke to Anita who told me she will put in a request and call me within 3 hours !<br> <br> 3 days later i am still waiting and after calling again was informed a new request would be put through. secondly one of the supposed benefits of the AVIS presidents club is a GUARANTEED car if booking 48 hours prior to the date of collection of the car but this is false advertising as i was informed they cannot guarantee a car.<br> <br> below is from the AVIS website <br> Benefits<br> Guaranteed single upgrades at airports and railway stations<br> Double upgrades on weekends<br> Free weekend voucher after 3rd rental within a membership year - once a year<br> Free additional driver<br> Guaranteed car<br> TERMS AND CONDITIONS <br> Avis President Club loyalty members' benefit from guaranteed car availability, for Avis Rent a Car bookings made at least 48 hours in advance, up to a Group E.