Terrible Service

I have experienced a horror of service from Avis car rental at branch Cape Town Int. On the 26th of December 2024 I booked a car through eBucks travel and when I got to Avis CTP int to pick up I was told process is not finished I still need to reserve R3018.78 which I did not knowing it’s was a **** the consultant wanted to ***** money from me. I have not received refund of that R3018.78 since I returned the car on the 30th of December. I don’t even know how much I have spent on airtime already calling their call centre to enquire about these funds. I have been moved from pillar to post from different people I speak to. I would not want anyone to be a victim of this ****mers. From last week I have been promised that funds will be released however nothing has materialised till now. I have spoken to more than 8 people there. I would think if funds are reserved it’s should show as pending auth from the banks point of view however on this case nothing showing as pending auth from the banks side which means my money was not reserved but ******.