TERRIBLE SERVICE

Firstly the explanation of the windscreen and tyre waiver was not explained correctly to me as I am a first time client and had just had an accident thus the need to rent the car.<br> <br> Secondly the refund has been delayed for approximately 2 weeks with no clear communication channels with regards to the delay and the reason thereof. The refund still hasn't been processed AND a consultant had to call me to personally ask me for my banking details when I had already given them twice<br> <br> Thirdly I was placed on hold for a long period of time and continuously redirected till someone could give me a clear answer.<br> <br> This entire experience has caused me so much anxiety considering I had a car accident which caused enough trauma of its own. I have been extremely inconvenienced emotionally and financially!