Terrible Service

I HAVE NOT YET RECEIVED MY REFUND OR A RESPONSE TO THE BELOW!!!!!

Nicholette G’s reply 24 Oct 2024 at 15:56 I am writing here once again because it seems like the only way to get a response from Avis!!!! Why is it so hard for this company to get things right??? After a month of literally begging for my money back, I have now received only a portion of it. I spoke to my banker who advised me that the release of funds need to happen on Avis side. I called the customer care line again knowing that it would be a waste of time but now desperately looking for assistance. Again I was pushed from pillar to post. I spoke to agents Pride, Noma and Elrisha who were all so unhelpful to say the least. Noma hung up on me while speaking to her colleague. Its evident that they have been given no training on how to treat customers. I refuse to be treated this way. I know my rights as a customer. I want my refund back in Full. This is my final request. If I do not get my refund today, I am going to get escalate this tomorrow to the Regulator.