RE
Ridwaan E

1 reviews | Active since Sept 2010

02 Sept 2015, 10:57

Terrible experience with a vehicle

I recently recently rented a vehicle in Cape Town and found some<br> issues with this car. I reported this to the Avis employee who<br> received my car on it's return and he said there will be feedback. I<br> have not heard anything from Avis as yet, nor have my comments on<br> Twitter been responded to. Please see my issues and reports below:<br> <br> - On return I was told that the agreement showed a different<br> registration to the one I had returned. When I received the car<br> initially I was told it was an automatic but this was a manual. The<br> person who completed the initial checks with me told me not to worry<br> and that this happens at times.<br> - The car was due for a service<br> - There was a significantly lack of power in the vehicle. I would have expected the same<br> power, this car was extremely sluggish throughout the trip, despite it<br> only having 15000km<br> - Alignment and balancing was faulty. The vehicle vibrated at 80km/h<br> and the steering wheel had to held at a slight angle when driving in a<br> straight line. The vibration issue was terrible.<br> - The boot did not lock at times, even though the car was completely<br> locked.This is my biggest complaint.<br> <br> I am awaiting your feedback and response to these issues.

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Replies (1)
Avis
Avis's reply02 Sept 2015, 11:23
Official
Hello shakes1,

Thank you for your post.

We have escalated your complaint to our Regional Manager who will resolve your complaint posted.

Kind Regards
Avis Team