Terrible Customer Service and Unsafe Vehicles

Horrifying experience after being assured by Avis staff that my car is safe and has been checked. My ordeal started off by getting something that I didn’t want. Booked and confirmed a Toyota Corolla and ended up with a Suzuki Ciaz

-Drove the car for 10 minutes only to pick up a terrible odour inside the car. -Car had a terrible brake shudder everyone I braked and a terrible wind sound from the rear of the car -Vehicle was involved in an accident and there where still glass pieces inside the car

Is this the kind of service I get after regularly booking cars with Avis.

Tried calling Avis King Shaka and their number just rings with no answer. Called their head office who transferred me through and had the same experience after calling a 3rd time I had to get a managers cell number to report the issue and get service

After reporting the car defective I then had to drive to amanzimtoti to pick up a vehicle from them so I could continue my trip because they didn’t have any drivers.

The manager at the Amazimtoti branch was fantastic and very customer friendly but his agents at the front desk left something to be desired. Lethargic, effortless, un compassionate No form of communication never told me what’s going on or what she’s doing communicated with other staff members while she was supposed to be assisting me.

If this is the support and customer service I get from Avis this is the last time I will book at car with Avis I DONT RECOMMEND renting from Avis after this experience