Terrible Customer Service and Unfulfilled Promises waiting on DEPOSIT REFUND

I am writing to express my extreme disappointment and frustration regarding the outstanding refund of my vehicle rental deposit, which has been due to me since 27 April 2026.

Over the past several weeks, I have contacted numerous members of your customer service team, repeatedly explaining the situation and requesting assistance. Unfortunately, despite countless promises of escalation and resolution, I have received neither my refund nor any meaningful communication regarding the delay.

In desperation, I eventually requested to speak to a supervisor and was contacted by Arisha on 26 May 2026. While she was courteous and apologetic, I was assured that the refund would be processed via EFT on the very same day. At her request, I immediately forwarded confirmation of my banking details.

Today, 3 June 2026, I am still waiting for my deposit to be refunded.

What is most concerning is not only the delay in payment but the complete lack of accountability. It appears that customer service agents simply collect contact numbers and make promises that are never fulfilled. As a long-standing consumer, I find this level of service unacceptable.

I have spent an unreasonable amount of time following up on money that rightfully belongs to me. No customer should have to make repeated calls, send multiple emails, and chase supervisors simply to receive a refund that should have been processed weeks ago.

Unless this matter is resolved immediately, I will have no option but to escalate my complaint further and share my experience publicly to make other potential customers aware of the difficulties I have encountered in obtaining a simple deposit refund. I request: Immediate payment of my outstanding deposit. Assurance that other customers will not be subjected to similar treatment.