Terrible after rental services

Item: Avis
Rating: 1
Author: James N

I rented a car with Avis about a week ago, I have not received any documentation after I returned the car and Avis is still holding the deposit. There is no direct contact line to their accounts department and I have been waiting longer than 24 hours after emailing the email address provided.

Truly poor service, will not be using Avis in the future.

Helpful (0)

Replies (2)

Avis's replyOfficial

08 Oct 2024, 12:30

Dear James,

Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you have encountered following your rental.

Please rest assured that we are reviewing your case, and someone from our team will reach out to you with an update on your deposit and provide the rental documentation promptly.

Kind Regards
The Avis Team

Avis's reply08 Oct 2024, 12:30

Official

James N's updateReviewer Update

10 Oct 2024, 09:19

2 days later and I still have no word from Avis, no response to my emails, and after waiting on hold for ages I was sent the wrong invoice, what I received was the initial invoice but not the invoice for after the rental, this means that my rental has not been processed and my deposit is still on hold.

I wish Hello Peter allowed a 0 star rating as your after rental service is non existent.

James N's update10 Oct 2024, 09:19

Reviewer Update