MM
Mathusela M
1 reviews | Active since Nov 2020
18 Nov 2024, 15:54
Struggling to get my Deposit Refund from Avis
It has been 23 days since I returned the vehicle, and Avis has completely failed to respond to any of my inquiries regarding my refund. This lack of communication and prolonged delay is unacceptable. I was informed that the refund process would take 15 to 20 days, yet no action has been taken.
For comparison, when I rented from Europcar, my refund was processed within four days. If this matter is not resolved immediately, I will be compelled to share my experience with my more than 50,000 followers on Twitter.
I expect an urgent resolution.
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
19 Nov 2024, 08:30Dear Mr Mhlanga,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
We have escalated the matter to our finance department and will revert once conclusive feedback is received.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
We have escalated the matter to our finance department and will revert once conclusive feedback is received.
Kind Regards,
The Avis Team
Avis's reply19 Nov 2024, 08:30
Official
Dear Mr Mhlanga,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
We have escalated the matter to our finance department and will revert once conclusive feedback is received.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
We have escalated the matter to our finance department and will revert once conclusive feedback is received.
Kind Regards,
The Avis Team
MM
Mathusela M's updateReviewer Update
27 Nov 2024, 14:30Please note that my refund is not yet in. And please note that my second refund is 5900 and not the amount you indicated.
MM
Mathusela M's update27 Nov 2024, 14:30
Reviewer Update
Please note that my refund is not yet in. And please note that my second refund is 5900 and not the amount you indicated.