FW
Francois W
1 reviews | Active since Mar 2012
27 Nov 2025, 11:35
Struggle to get invoice
Reservation number 4***-ZA-4/2 I rented a car in Windhoek from 17 November 2025 to 20 November 2025. I went for a business trip for my company but had to pay for the car using my own credit card. I need to claim the money back from the company I work for and therefor need an invoice urgently. I have been trying to get an invoice on your system since Tuesday. I have sent emails to Namibia Reservations <***>, ***, *** and *** (this email does not even work) with no response. I registered on eDMS. No invoice available. The money reserved for a holding deposit on my credit card is still reserved.
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Avis's replyOfficial
01 Dec 2025, 10:32Good day Francois Wepener,
Thank you for contacting us and please pardon the delayed response.
Kindly be advised that we have sent a manual instruction to our merchant bank to release any pending authorisations.
Any amounts confirmed to be on hold will be released back into your account within the next 2-3 business days.
The copy of the invoice was emailed to you on the 29th of November.
Kind Regards,
The Avis Team
Thank you for contacting us and please pardon the delayed response.
Kindly be advised that we have sent a manual instruction to our merchant bank to release any pending authorisations.
Any amounts confirmed to be on hold will be released back into your account within the next 2-3 business days.
The copy of the invoice was emailed to you on the 29th of November.
Kind Regards,
The Avis Team
Best regards,
Avis's reply01 Dec 2025, 10:32
Official
Good day Francois Wepener,
Thank you for contacting us and please pardon the delayed response.
Kindly be advised that we have sent a manual instruction to our merchant bank to release any pending authorisations.
Any amounts confirmed to be on hold will be released back into your account within the next 2-3 business days.
The copy of the invoice was emailed to you on the 29th of November.
Kind Regards,
The Avis Team
Thank you for contacting us and please pardon the delayed response.
Kindly be advised that we have sent a manual instruction to our merchant bank to release any pending authorisations.
Any amounts confirmed to be on hold will be released back into your account within the next 2-3 business days.
The copy of the invoice was emailed to you on the 29th of November.
Kind Regards,
The Avis Team
Best regards,