CZ
Chris Z

1 reviews | Active since Mar 2009

24 Jun 2015, 11:05

Strike 3 and your out!!!

On returning a rental vehicle I indicated to the receiving person that the vehicle was filled before dropping it off. He supposedly made a note of it.<br> <br> A few days later I am charged for fuel on my credit card, on raising a query I have to submit documents, etc. I also have a photography of the fuel gauge. It will now take them 3 days to investigate. Not sure how long the refund will take.<br> <br> Also an amount of R 371.67 was paid for the refill, the charge raise by Avis - R 452.55!!<br> <br> Obviously this is how they raise their profitability.<br> <br> This is the third instance of this type of charge. Strike 3 - your out. I will return my Wizard Card!!<br> <br> Also don't cut and paste your normal response!!

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Replies (1)
Avis
Avis's reply24 Jun 2015, 11:16
Official
Hello chrisvz,

Thank you for your post.

We have escalated your complaint to our Regional Manager who will resolve your complaint posted.

Kind Regards
Avis Team