Stonewalling, unhelpful and all round bad attitude

On 14 February 2015 my son was involved in car accident when the driver of an Avis hire car jumped a stop street. My son's vehicle is a write off and uninsured and so he instituted a 3rd party claim against Avis. Trying to find who to deal with at Avis was not an easy thing however we eventually found that we had to submit all details and documentation to Amos.<br> <br> The process ever since has been one of frustration as it would appear that Amos's main role is to ensure that Avis is not held accountable for any 3rd party claim. Amos has ignored e-mails from my son claiming not to have received them, has stonewalled my son telephonically, ignored emails that I have sent and just generally displayed an indication of not being willing to be helpful at all.<br> <br> After 6 weeks he sent a list of required documentation that my son was supposed to submit for Avis to even consider the claim. To date Amos has refused to answer emails as to why it took 6 weeks before they sent the documentation list. All documents have been submitted, but this morning Amos had the audacity to call my son stupid over the phone we he voiced his upset and frustration at the total lack of progress.<br> <br> Totally unacceptable