STONEAGE LEVEL OF SERVICE

On 21 Dec 2015 we phoned Avis and asked if it was possible to collect our rental vehicle at 13:00 instead of at 14:00 as booked, which it was. Our intention was still to hire the car for 2 days only (as booked). At Avis, Roodepoort, and before having any chance of requesting any possible alteration(s) to our booking we were presented with the Rental Agreement (***) in the estimated amount 1640.00(ZAR). This was almost double the estimated amount that was confirmed online 860.00 (ZAR) per reservation # 2***-ZA-5. The agent on duty could not explain this difference in cost to our satisfaction. We asked if we upped the level of insurance cover what would the estimated rental cost be for 2 days, the agent failed to advise us what this cost would have been. Finally we asked if it was possible to make my husband the sole driver as opposed to adding him as an extra driver (at extra cost) but were informed by the agent that the transaction had already been processed on my credit card and could not be changed. We were very disappointed with the service provided us and the inflexibility of Avis. In disgust we cancelled the rental.