Stole our money

<p>I have a serious problem with the service I have been receiving from AVIS. We phoned for a quote on the 30th of June to rent a car for a weekend, the quote was given by one of AVIS customer care for about R750.00 that included the tyre & Window insure for R30 a day (where we weren't even told that this is excluding VAT) but in the end all and all the invoice should've only been R750.00. We took the car back on the 2nd of July on time like we were supposed to, it was not dirty inside so it did NOT NEED A VALET!! but still we got charged for a valet R350.00. After trying to get this sorted through Arisha Sujnarain, there was absolutely no luck since we got a response maybe once a week (great customer service I would say) After 2 weeks still no reply from anyone especially Arisha. AVIS deducted another R399.00 claiming we had made 2 bookings for the 30th and we didn't collect the second car. Arisha wants to tell me that apparently on the voice recording they have listened to we have confirmed this. impossible since we did not even receive a second reservation number if we did we then might have known to cancel the thing!!!!!!! The service we have been receiving is the absolute worst, I want someone to fix and assist with my problem not one that comes back to me once a week. I also want to know when is our deposit being released, cause seems to me that AVIS just wants to deduct more and more money!!!!!!!!!!!!!!!!!!!!!!!!! We gave the car back with full petrol, i wonder if that is going to be your next excuse!!</p>