Stinking service

On the 07/12/2015 I booked a car online for the 26th-31st December 2015, Reference Number: 2***-ZA-5, which car was pre-paid. The pick-up location being Wonderboom Airport. On the day of pick-up, the offices were locked, and that was at 11h00am (in terms of the agreement). I called customer care, and was referred to Montana. I was assisted by Pontsho who did everything possible to make sure that I get the car, and am grateful for that.<br> <br> However, upon returning the car, the rental amount on the rental agreement (Number: ***) given to me differed from the pre-paid amount. I was overcharged with over a R1000.00. I wanted to know the reason for the overcharge and no-one could explain. Pontsho promised to request an explanation from customer (this was on the 31st).<br> <br> I called customer care on Tuesday, the 05th of January, and spoke to Thuli, she took my particulars and promised to revert to me. I called to enquire again on the 07th January, I spoke to Christiaan, who told me that there is no report on the system. He informed me that Thuli is on lunch, but will inform her to contact me.<br> <br> Nobody came back with an explanation thus far. Who is fooling who?<br>