MM
Mathusela M
1 reviews | Active since Nov 2020
05 Dec 2024, 16:53
Still Waiting on Refund After 40 Days
I’m beyond frustrated at this point. It’s been 40 days and I’m still waiting for my refund. Every time I follow up, I’m told the issue is being escalated or investigated, but nothing ever gets resolved.
This has dragged on far longer than it should. A refund should not take this long, and the back-and-forth without any real action is unacceptable.
Please sort this out urgently. I’ve been more than patient, but enough is enough.
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
09 Dec 2024, 10:52HI Mathusela,
Thank you for your feedback,
Please accept our apology for the delay in processing your refund, kindly note that this was processed on the 19th of Nov to your card, the amount will reflect in your account within 7-10 working days from the day it was processed.
Thank you.
Avis Team
Thank you for your feedback,
Please accept our apology for the delay in processing your refund, kindly note that this was processed on the 19th of Nov to your card, the amount will reflect in your account within 7-10 working days from the day it was processed.
Thank you.
Avis Team
Avis's reply09 Dec 2024, 10:52
Official
HI Mathusela,
Thank you for your feedback,
Please accept our apology for the delay in processing your refund, kindly note that this was processed on the 19th of Nov to your card, the amount will reflect in your account within 7-10 working days from the day it was processed.
Thank you.
Avis Team
Thank you for your feedback,
Please accept our apology for the delay in processing your refund, kindly note that this was processed on the 19th of Nov to your card, the amount will reflect in your account within 7-10 working days from the day it was processed.
Thank you.
Avis Team
MM
Mathusela M's updateReviewer Update
09 Dec 2024, 11:48 Dear Avis Team,Do you really understand what "7-10 working days" means? It has been well beyond that timeframe since the refund was supposedly processed on the 19th of November.Two payments were processed on the same day. I received one payment of R1042.89 on the 25th of November, but the other payment is still missing. Why is that? This is completely unacceptable.I’m beginning to suspect *****, as every time I follow up, I’m met with excuses and false promises of escalation to Nedbank — yet nothing happens. It feels like no one is taking this seriously. Avis should be prioritising issues related to customer funds, as it directly impacts trust and confidence in your service.I demand an immediate and clear update on the status of my refund. No more delays, no more excuses.Regards,
MM
Mathusela M's update09 Dec 2024, 11:48
Reviewer Update
Dear Avis Team,Do you really understand what "7-10 working days" means? It has been well beyond that timeframe since the refund was supposedly processed on the 19th of November.Two payments were processed on the same day. I received one payment of R1042.89 on the 25th of November, but the other payment is still missing. Why is that? This is completely unacceptable.I’m beginning to suspect *****, as every time I follow up, I’m met with excuses and false promises of escalation to Nedbank — yet nothing happens. It feels like no one is taking this seriously. Avis should be prioritising issues related to customer funds, as it directly impacts trust and confidence in your service.I demand an immediate and clear update on the status of my refund. No more delays, no more excuses.Regards,
MM
Mathusela M's updateReviewer Update
09 Dec 2024, 14:32The bank statement was sent to Luleka 2 weeks ago and no response. I will send the bank statement again.
MM
Mathusela M's update09 Dec 2024, 14:32
Reviewer Update
The bank statement was sent to Luleka 2 weeks ago and no response. I will send the bank statement again.
MM
Mathusela M's updateReviewer Update
09 Dec 2024, 14:43May i please have an email address for a customer service manager.
MM
Mathusela M's update09 Dec 2024, 14:43
Reviewer Update
May i please have an email address for a customer service manager.
MM
Mathusela M's updateReviewer Update
09 Dec 2024, 18:43Hi Avis, do you guys provide people with case numbers for easy follow up?
MM
Mathusela M's update09 Dec 2024, 18:43
Reviewer Update
Hi Avis, do you guys provide people with case numbers for easy follow up?