Still waiting for my refund & charged hidden one-way fee – poor communication from Avis

Reservation Number: ***1 Rental Agreement: E***

I am extremely disappointed with the service I received from Avis.

I rented a vehicle from the Witbank branch under reservation number ***1 and rental agreement E***. I clearly informed the staff that I would be returning the vehicle to the Bloemfontein branch and was assured that this would not be a problem. At no stage was I informed that a one-way fee would apply.

To my surprise, I was later charged a one-way fee of R1,217.39, which was never disclosed upfront. This amounts to a hidden fee, and I would not have proceeded with the rental had I been properly informed.

In addition, I am still waiting for my refund, with no clear communication or resolution from Avis despite my follow-ups. This delay and lack of transparency are unacceptable.

Avis is a reputable brand, and I expected honesty, transparency, and professional service. Instead, I am left frustrated and out of pocket.

I request:

A clear explanation for the undisclosed one-way fee

Immediate processing of my outstanding refund

Improved communication and accountability from Avis

I trust Avis will resolve this matter urgently