Still waiting for my money!

What disgusted services. Did a online reservation with you guys on the 24th December 2018. Needless to say due to your rude uneducated front desk staff member I canceled the reservation because when I did the online reservation there was no email reservation sent. Needless to say you guys took the R2296 and I am still waiting for it to be returned into my bank account. I have called head office twice already with regards to this situation. My next step is actually seeing a lawyer. Your service is nothing but pathetic with absolutely no feedback from either department!