Still no refund

<p>I rented a vehicle for 10 days and paid up front when booking the car online on the 1st Nov 2016, collected the vehicle on the 3rd of Nov 2016 and returned it to the CPT Int airport on Sat 12th Nov 2016, with a FULL tank and no damage to vehicle.</p> <p>The day of the collection without any request the consultant put through a deposit on my credit card, and when i questioned it i was told its standard practice even though i paid the rental in full and when the vehicle is returned the deposit will be refunded to my bank account within 48hrs.. Never the less, it has been nearly 7 days and yet NO credit in my account. Your call centre staff is clueless, unfriendly and ***********! I want someone to call me immediately to resolve this matter and no B******* stories or standard responses.</p> <p>Rental agreement number: ********** 42</p>