AM
Aaishah M
1 reviews | Active since Jun 2023
24 Nov 2025, 17:58
Still no receipt of deposit refund after over a month
I am deeply disappointed by your poor business practice. I rented a vehicle on 17 October 2025 with agreement number E***. The deposit should have been paid back to me by 17 November 2025 at the latest. It is 24 November and still no receipt of the refund. I have called your customer services line twice now and all you have done is blame the bank. The Bank is clear that the issue is you have failed to clear the hold on the funds. These are not small amounts of money and you need to have better principles in handling funds
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
25 Nov 2025, 11:41Hi Aaishah,
Thank you for your feedback,
Please note that we have checked with our merchant bank and they confirm that the holding deposit that was held when you collected the vehicle was released and made available for you to use, please note that when the amount is released by your bank, it will not come back as credit but fall back on your available balance.
Please contact your authorization department from your bank, who will confirm that the holding deposit was released and confirm the exact date when it was released.
Thank you.
Avis Team.
Thank you for your feedback,
Please note that we have checked with our merchant bank and they confirm that the holding deposit that was held when you collected the vehicle was released and made available for you to use, please note that when the amount is released by your bank, it will not come back as credit but fall back on your available balance.
Please contact your authorization department from your bank, who will confirm that the holding deposit was released and confirm the exact date when it was released.
Thank you.
Avis Team.
Avis's reply25 Nov 2025, 11:41
Official
Hi Aaishah,
Thank you for your feedback,
Please note that we have checked with our merchant bank and they confirm that the holding deposit that was held when you collected the vehicle was released and made available for you to use, please note that when the amount is released by your bank, it will not come back as credit but fall back on your available balance.
Please contact your authorization department from your bank, who will confirm that the holding deposit was released and confirm the exact date when it was released.
Thank you.
Avis Team.
Thank you for your feedback,
Please note that we have checked with our merchant bank and they confirm that the holding deposit that was held when you collected the vehicle was released and made available for you to use, please note that when the amount is released by your bank, it will not come back as credit but fall back on your available balance.
Please contact your authorization department from your bank, who will confirm that the holding deposit was released and confirm the exact date when it was released.
Thank you.
Avis Team.
AM
Aaishah M's updateReviewer Update
27 Nov 2025, 11:30Hello to the Avis Team
The pending funds have finally cleared on 25 November 2025. This is a huge relief.
It is a pity there isn't a more efficient way to handle deposits in place because the rest of the Car Hiring process was seamless and appreciation for that aspect is not lost on me.
Thank you for resolving this
Best regards
The pending funds have finally cleared on 25 November 2025. This is a huge relief.
It is a pity there isn't a more efficient way to handle deposits in place because the rest of the Car Hiring process was seamless and appreciation for that aspect is not lost on me.
Thank you for resolving this
Best regards
AM
Aaishah M's update27 Nov 2025, 11:30
Reviewer Update
Hello to the Avis Team
The pending funds have finally cleared on 25 November 2025. This is a huge relief.
It is a pity there isn't a more efficient way to handle deposits in place because the rest of the Car Hiring process was seamless and appreciation for that aspect is not lost on me.
Thank you for resolving this
Best regards
The pending funds have finally cleared on 25 November 2025. This is a huge relief.
It is a pity there isn't a more efficient way to handle deposits in place because the rest of the Car Hiring process was seamless and appreciation for that aspect is not lost on me.
Thank you for resolving this
Best regards
Avis's replyOfficial
11 Feb 2026, 06:16Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,
Avis Customer Service Team
Avis's reply11 Feb 2026, 06:16
Official
Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,
Avis Customer Service Team