WB
Wernich B

1 reviews | Active since Nov 2016

04 Nov 2016, 12:50

*****ing money

<p>I rented a car from Avis King Shaka International Airport on Monday 31 October and paid deposit of R1863.71 and couldn’t find anyone to assist me in inspecting the car before leaving, so I left anyway as I was in a hurry.</p> <p> Returned the car one day later only driving about 40km in the car. When returning the car, the car was inspected and a small scratch was found on the bottom passenger side door (which I didn't even use). I explained to the guy that it was impossible that that scratch was caused by me and he indicated that it might have been there before I got the car and that it will be investigated I just need to sign and I can leave and that I don’t have to worry, so I did.</p> <p>Two days later I got a sms from Avis billing me an additional R1758.77 for damages done to the car. I followed up on this and was then told that this is for damages done to the side panel and the front bumper, again impossible that this was done as I would at least have been aware if I was in any situation to cause damage to the car, also parked the car in an isolated parking so no damage could have been done there. I asked for a damage report before and after getting the car was used by me and was told it will be send to me. Try to call Avis Durban about 15 times and still haven't been able to get in contact with anyone to send me the reports. And the payments keep coming of my account.</p> <p>I am really truly disgusted with Avis and feel as I’ve been ****** as I know that no damages was done by me and that they trying to take me for a ride and I can’t seem to do anything about it!!</p>

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Replies (1)
WB
Wernich B's update07 Nov 2016, 11:16
Reviewer Update

Thank you Avis for sorting this out for me subsequently.

I am happy with the follow up on this issue.