Stay away from Avis - they don't care

I hired a car from Avis, Menlo Park branch, through Discovery Insure. I picked up the car on the 15th, and I started noting issues with it first day of hire. This was a brand new car as it had only travelled about 60Ks.

1. The back left side passenger door cant open,. 2. When start the car in the morning the engine makes strange sounds like an old car. 3. When I hit the brakes when the car is in morning, there is also a strange unusual sound that I feel.

I decided to call a branch and ask for an exchange, but asked them to please organize something else on the same group, just not a Renault that I had hired, since I had issues with a "brand new one". I already have lost faith that a Renault that I will get as an exchange will have no issues given what I am experiencing now with a brand new one, hence I am requesting another car brand on the same group.

Surprisingly, Cornelia, a branch rep that I spoke to told me that she does not have other brands in her branch except for the Renault. She further mentioned that she could not organize another car brand either !

I emailed customer services, who responded to me by saying I should communicate with the branch and they will assist me. I phoned the branch again today, spoke to the same Cornelia who told me that customer services does not know what they're talking about as they should be aware that branches mostly get the Kwid's on this group.

Worst - in my private capacity I am a member of the Avis Preferred Loyalty, and this is the kind of response I get when I'm uncomfortable with the vehicle I have rented ! I am really disappointed at Avis. Should anything happen while I'm driving this car I don't know whose issue will it be ! I even regret being with Discovery who has partnered with Avis!