1 reviews | Active since Jul 2017
*********** staff
I am crushed that this platform does not give me an option to give this company a fraction of a star but one star. If I had a choice I would give a tenth of a start. The service I received I from this company was the worst service ever. If it was up to them my wife and children's dream trip to Durban would have been cancelled had I not made other plans. I booked my trip and paid on time and then I called Avis and booked a car for the 29th of March 2024. The call centre agent confirmed the booking and even requested my fnb bank card number to confirm it was viable. She assured me everything was on point, only to be told by their *********** teller at the Pretoria branch in Francis Baard that my card does not qualify. This news was broken to me by a very *********** agent named Mandla. He was dismissive, lacked knowledge and rude. The manager was called only to exacerbate the situation further. And no help was given. I will never use Avis again and I advise all patrons to seek other car hire companies as this seemingly big company is a useless company run by *********** staff who will leave you in the lurch.
Thank you for contacting us with regards to the service received from the branch, we would like to apologize for the bad service received, as this is not the level of service we strive to give to our customers, we have sent your query to the branch manager for investigation and they will be in contact with you.
Avis Team.
Thank you for contacting us with regards to the service received from the branch, we would like to apologize for the bad service received, as this is not the level of service we strive to give to our customers, we have sent your query to the branch manager for investigation and they will be in contact with you.
Avis Team.
We sincerely appreciate your patience and cooperation throughout this process. We have thoroughly investigated the matter with the branch manager, who has assured us that the service provided by our staff at the branch was both professional and friendly. However, it is important to note that we have specific terms and conditions regarding the types of cards that can be used for renting a vehicle. Unfortunately, we are unable to accept cards that do not meet our rental requirements. We apologize if there was a moment at the branch where you felt that our staff was unhelpful. Please understand that our policy is in place to maintain consistency and fairness for all our customers. We hope that everything is now resolved to your satisfaction and we look forward to welcoming you back soon.
Avis Team,
We sincerely appreciate your patience and cooperation throughout this process. We have thoroughly investigated the matter with the branch manager, who has assured us that the service provided by our staff at the branch was both professional and friendly. However, it is important to note that we have specific terms and conditions regarding the types of cards that can be used for renting a vehicle. Unfortunately, we are unable to accept cards that do not meet our rental requirements. We apologize if there was a moment at the branch where you felt that our staff was unhelpful. Please understand that our policy is in place to maintain consistency and fairness for all our customers. We hope that everything is now resolved to your satisfaction and we look forward to welcoming you back soon.
Avis Team,