So much for "People are more important than cars"

I hired a care with Avis for the first time in March and I have never hired a car before. I went to ***** up the car on the 18th of March 2024. When the lady was inspecting the car I was just walking next to her not knowing I should be taking pictures of the "known damages' to the car. She mentioned, "We are aware of the damages in front". When I returned the car, I am told that the damages in front are for my account because they are not on their system. I barely even drove the car. I have been reaching out to customer care for over two months asking for my money to be refunded and they are sending me back and forth between customer care agents who kept telling me for 2 months that they are escalating the matter and waiting for the feedback from the branch. No one was reaching out to me, I had to make the calls myself the entire period even when someone promises to reach out once they receive feedback or after a certain number of days. NO ONE did that, none of them. To make matters worse, they processed a payment more than what they had reserved as deposit and no-one asked if there is enough money in my account to do that now the bank charged me R150 for honoring an additional.