BS
Bra_G Senekal
1 reviews | Active since Sept 2016
25 Jan 2026, 10:15
Sly communication and no customer care
Booked and paid online. Took the required payment card (which was also used for the booking) to receive the vehicle. Avis refuses to release it because the (company) card doesn't have my personal name on - although they were happy to take my money online. Terms and conditions is all they say, customer care and clear communication be damned. Booking can also not be cancelled, even though it was before the 10am pickup time. Stuck at CPTI without any recourse... Never using these heartless ****** again.
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Replies (4)BS
Bra_G Senekal's updateReviewer Update
25 Jan 2026, 10:47The supervisor (Alain) was extremely curt and unaccommodating.
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Bra_G Senekal's update25 Jan 2026, 10:47
Reviewer Update
The supervisor (Alain) was extremely curt and unaccommodating.
BS
Bra_G Senekal's updateReviewer Update
05 Feb 2026, 13:18Good day. Any feedback on this issue?
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Bra_G Senekal's update05 Feb 2026, 13:18
Reviewer Update
Good day. Any feedback on this issue?
Avis's replyOfficial
11 Feb 2026, 06:12Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
Avis's reply11 Feb 2026, 06:12
Official
Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
BS
Bra_G Senekal's updateReviewer Update
11 Feb 2026, 08:21How would it have been resolved without any action or communication from Avis? It's 2026, I don't use FB. Don't worry about it, I won't be using Avis ever again and am encouraging everyone I know to do the same.
BS
Bra_G Senekal's update11 Feb 2026, 08:21
Reviewer Update
How would it have been resolved without any action or communication from Avis? It's 2026, I don't use FB. Don't worry about it, I won't be using Avis ever again and am encouraging everyone I know to do the same.