NB
Nick B
1 reviews | Active since Aug 2015
31 Jul 2024, 09:58
SLow to refund quick to hand over to lawyers
Not a problem with the rental as such (other than taking a heck of a long time to receive and return a vehicle - Gautrain Sandton). I owed them R378.75 for fuel refill and admin fee. They sent me my invoice on Friday 26 July at 20:58. I paid it on Tuesday 30th at 21:56. On Wednesday 31st at 07:44 I get a threatening call from the lawyers/debt collectors for the outstanding money. They handed me over to their lawyers less than 24 hours after I received my first statement (counting working days as is the norm). I hate getting calls from lawyers for money I have paid. Will never use Avis again.
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Replies (2)0
Replies (2)
Avis's replyOfficial
31 Jul 2024, 12:03Dear Nick,
We sincerely apologize for the you had with our billing and debt collection process. It is not our intention to cause any inconvenience or alarm, especially when you have already made the payment.
We will verify and rectify this situation and ensure that this issue is resolved promptly.
We regret that this has affected your trust in our services and appreciate your feedback to help us improve.
Kind Regards
The Avis Team
We sincerely apologize for the you had with our billing and debt collection process. It is not our intention to cause any inconvenience or alarm, especially when you have already made the payment.
We will verify and rectify this situation and ensure that this issue is resolved promptly.
We regret that this has affected your trust in our services and appreciate your feedback to help us improve.
Kind Regards
The Avis Team
Avis's reply31 Jul 2024, 12:03
Official
Dear Nick,
We sincerely apologize for the you had with our billing and debt collection process. It is not our intention to cause any inconvenience or alarm, especially when you have already made the payment.
We will verify and rectify this situation and ensure that this issue is resolved promptly.
We regret that this has affected your trust in our services and appreciate your feedback to help us improve.
Kind Regards
The Avis Team
We sincerely apologize for the you had with our billing and debt collection process. It is not our intention to cause any inconvenience or alarm, especially when you have already made the payment.
We will verify and rectify this situation and ensure that this issue is resolved promptly.
We regret that this has affected your trust in our services and appreciate your feedback to help us improve.
Kind Regards
The Avis Team
NB
Nick B's updateReviewer Update
31 Jul 2024, 12:22Thank you Avis., There is nothing to rectify. I just don't understand how you can hand over your clients' accounts to lawyers 2 days after you have invoiced them. Surely a week, and then a reminder before you launch lawfare on your customers?
NB
Nick B's update31 Jul 2024, 12:22
Reviewer Update
Thank you Avis., There is nothing to rectify. I just don't understand how you can hand over your clients' accounts to lawyers 2 days after you have invoiced them. Surely a week, and then a reminder before you launch lawfare on your customers?