SICKNING SERVICE

I rented a car from Avis from the 30th of January till the 09th February. The car was taken from a branch in Soweto and was left in Polokwane. On the 11th i called the customer service department enquiring about the total amount to be billed and i was referred back to the branch as the billing process was not finalised.<br> <br> When enquiring about the matter i was then informed that the car i returned was already rented out to the next person whereras my contract was not even closed.<br> <br> when requesting for my bill, i identified i was charged for an extra day. i disputed it then Renusha indicates that i was not charged for the collection of the vehichle, something i was never informed of. Had i not disputed the extra day, were they going to see if that was charged or not?<br> <br> I then called their head office to lay a complaint, i spoke to Xolani...when i requested to speak to his manager he informed me that they are in meeting discussing new intakes, i then brought it to his attention that even last week he gave me the same excuse when i requested to speak to a manager.<br> <br> This individuals must really be ashamed of the service they provide customers. PITY I JUST HAD TO SUMMURIZE ..