JK
Jeandre K
1 reviews | Active since Jul 2015
28 Nov 2024, 01:36
SH*#TY Customer Care
Flew back from the USA and rented a car at JHB International Airport to drive to Bloemfontein.
First of all I pre-booked a car on the app and got a quote for the car, then when I arrived at Avis at OR Tambo the amount on the app were I booked the car and the amount the lady gave me was about R3000.00 difference.
Now I cant get hold of avis regarding my refund back to my account, this is honestly not how you treat customers. Even if you send them a mail avis just responds with someone will get back to you and no one does.
Fed up with companies getting away with stuff like this!!! AVIS PAY BACK MY MONEY
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
28 Nov 2024, 08:52Dear Jeandre Kidson,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Best regards,
Avis's reply28 Nov 2024, 08:52
Official
Dear Jeandre Kidson,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Best regards,
JK
Jeandre K's updateReviewer Update
28 Nov 2024, 09:50Good Morning.
Rental Nr: ***
Cell: ***
Rental Nr: ***
Cell: ***
JK
Jeandre K's update28 Nov 2024, 09:50
Reviewer Update
Good Morning.
Rental Nr: ***
Cell: ***
Rental Nr: ***
Cell: ***
Avis's replyOfficial
29 Nov 2024, 08:17Hi Jeandre,
Thank you for your response.
Please note that the amount of R2733.85 was refunded back into your account on Wednesday the 27th of November, and the funds normally reflect back within 7-10 business days.
Please accept our humble apologies for any inconvenience caused.
Best Regards,
The Avis Team
Thank you for your response.
Please note that the amount of R2733.85 was refunded back into your account on Wednesday the 27th of November, and the funds normally reflect back within 7-10 business days.
Please accept our humble apologies for any inconvenience caused.
Best Regards,
The Avis Team
Best regards,
Avis's reply29 Nov 2024, 08:17
Official
Hi Jeandre,
Thank you for your response.
Please note that the amount of R2733.85 was refunded back into your account on Wednesday the 27th of November, and the funds normally reflect back within 7-10 business days.
Please accept our humble apologies for any inconvenience caused.
Best Regards,
The Avis Team
Thank you for your response.
Please note that the amount of R2733.85 was refunded back into your account on Wednesday the 27th of November, and the funds normally reflect back within 7-10 business days.
Please accept our humble apologies for any inconvenience caused.
Best Regards,
The Avis Team
Best regards,