Shocking Service from Avis

REFERENCE NUMBER: 1***-ZA-2 [Case: qwZTCA, Reference: uCLgpc])<br> I would like to state how extremely dissatisfied we are with Avis. We have been emailing [Email Removed] & [Email Removed] on numerous occasions to query a duplicate charge on our credit card (the quote we got included these duplicate charges), however, were charged these again when the payment was finalised. We got replies from Mandu Lichechane and Olga Ndlovu and Danielle Derbyshire-Holland, the last being an email sent to me on 3 September 2015. I have sent various emails to the above addresses asking for an update, however, I keep getting an automated response saying we will get back to within 2 business days. How shocking is this service !!! The last detailed email we got was on 3 September saying this would be resolved in 7 days. The 7 days came and went with no response from Avis and I then followed up again and I have never heard another word since. I find this level of service and customer care extremely rude and unacceptable. Someone better sort this out IMMEDIATELY. Avis is a DISGRACE. We will NEVER EVER use Avis again. My complaint will be up on your Facebook page too.