Shocking Service

On the evening of the 17th of November I booked and paid for a car online for myself to travel from Herm**** to Cape Town International on the 18th. On arriving at Avis on the 18th to collect my car, I discovered that my drivers licence had expired on the 15th, which understandably posed a problem for me as the driver. I said to Solomon that this was not a problem, as I had another person with me who had a valid drivers licence and we could make him the driver of the vehicle. He then informed me that this was still a problem, as the drivers credit card details needed to match the driver. Again I informed Solomon that this would not be a problem, as we could use the new drivers credit card details on my booking. I was then informed by Solomon that the only way I was able to proceed was to cancel my booking (Which I refused to do) and make a new booking under the new drivers details. This cancellation came at a cost of R300. I find it shocking that your company ******s money from clients that have no other option, as I was in a rush and needed to catch a plane. I will ensure that my company, friends and anyone I meet does make use of your services again.