Shocking claims department

A renter of an Avis vehicle drove into my car last year October, causing damages that needs to be fixed. I have submitted all the necessary documents (including witness statements) to the Avis claims department, but you've been dragging your feet with my claim, excuse after excuse. It has been almost 3 months and I want my vehicle fixed. <br> <br> This is absolutely shocking, given that the Avis driver is at fault as has admitted guilt! The damages on my car is going to start rusting and you are going to have a bigger issue to fix!