SERVICE DELIVERY SUCKS,I WANT MY MONEY !!!

MY I AM DISGUSTEDBY THE SERVICE OF AVIS. IN MARCH THIS YEAR I NEEDED TO HIRE A CAR I WAS ADVISED BY MY INSURANCE THAT I SHOULD USE AVIS,WHEN I GOT TO AVIS I WAS ADVISED THAT I HAD TO PAY A FEW FEES WHICH I DID NOT EVEN HESITATE TO PAY WITH MY CARD AS I WAS TOLD ONCE I RETURN THE HIRED VEHICLE I WOULD BE REFUNDED. I RETURNED THE HIRED VEHICLE A DAY BEFORE GOOD FRIDAY HOWEVER UO UNTIL NOW MY MONEY WAS NOT REFUNDED. ACCORDING TO THE STAFF IN THE AVIS,THE TRANSACTION WOULD HAVE TAKEN A FEW DAYS TO CLEAR DUE TO IT BEING REFUNDED INTO MY BANK ACCOUNT. I HAVE BEEN TO AVIS 3X SINCE APRIL AND IT IS NOW ALMOST 2 MONTHS THAT I AM STILL WAITING FOR MY REFUND.I WAS TOLD I SHOULD PRINT OUT MY BANK STATEMENT & TAKE IT IN WHICH I DID YET IT HAS BEEN WEEKS & I AM STILL WAITING. AVIS HAS A POLICY WHEREBY THEY CHARGE CLIENTS BY THE KM'S THAT THEY DRIVE,WHO IS GOING TO REFUND ME FOR ALL THE PETROL & MILEAGE THAT I HAVE PUT ON MY OWN PERSON VEHICLE & INTREST OF MY MONEY?WHEN YOU GO TO AVIS THEY ADVISE YOU TO SPEAK TO THEIR HEAD OFFICE IN JHB & THE LADY THERE DOES NOT EVEN HAVE GOOD TELEPHONE ETTIQUTE. I HAVE RENTED MY PREVIOUS VEHICLE THROUGH EUROCAR AND HAD HASSLES LIKE THIS. PLEASE GIVE ME MY MONEY!!