LP
Lourens P
1 reviews | Active since Jul 2015
16 Jul 2015, 09:38
Security deposit not returned
After renting a vehicle form King Shaka airport two weeks ago (26 June), Avis reserved funds for the security deposit. However the deposit was never returned. After sessions of email ping-pong with the customer service dept, in which they promised a 48 hour solution) they just stopped responding to all my corrspondence.<br> <br> Firstly, as a customer you're entirely vulnerable to their holding your funds and useless customer service dept.<br> <br> Secondly if AVIS holds onto all their clients' deposits for weeks
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Avis's replyOfficial
16 Jul 2015, 12:28Hello lprinsloo@,
Thank you for your post.
We have escalated your complaint to the Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to the Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Best regards,
Avis's reply16 Jul 2015, 12:28
Official
Hello lprinsloo@,
Thank you for your post.
We have escalated your complaint to the Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to the Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Best regards,