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These people are ***** They send their damaged cars to old people to blame for existing damages so they can fix them at their expense They took my R2000 deposit 2 months ago and refuse to give it back I am claustrophobic and had exchanged the 1st rental car They gave me a damaged vehicle That woman in charge did NOT do any inspection of that car and when I asked her for one of the bigger ones parked there she refused and insisted I take that one because it was "especially" sent for me nor give me an exchange voucher until I mentioned no voucher was given a hurried one was written Yes with my signature as she made me sign forms when I took that car back and I was upset for being accused of damage and did not have my specs on When I received the car she had said "dont worry about the damage we are aware of it" It had a broken spotlight I did not worry about it as she seemed aware of it. The voucher is contradictory to her statement of ignoring the "damages" she was aware of as the voucher says "damage free" The ONLY car I signed out was the Vivo I took first So that car was driven all the way back from Durban, stood in the busy parking area till I fetched it and these people choose to accuse me of "new damage" it may have encountered? I signed forms she asked me to for her without my specs on and have been taken advantage of. That "exchange voucher" shows a time of 15.00 and this in itself shows your employee to be in denial of her actions to cover up her error. I only reached the car rental around 15.46 I was at the bank at 3pm She was outside checked the boot to show the spare wheel and the interior handed me the keys and I left. She had no photos of the bumper spotlight area to show no damage when I requested it but these people have the audacity to accuse me I am almost 70 years old I dont notice bumpers etc to see what is different I want my deposit of R2000 back they have no shame cheating an old person out of their money They sent me a bill now of R1900 or something For WHAT? That manager is sitting on his perch insisting the car was damaged by me as if he drove it down himself I see I am not the 1st person to suffer this They seem to have made a habit of it and get away with your money