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Hello, Please assist I would like to complain about the disgusting service I got from Avis company to which I would like to warn people to stay away from using their services for they may suffer the worse treatment ever.

On the 22nd September 2020, I booked and paid online Kia Picanto (R682.02 and Mercedes Vito R2932.00 from Rustenburg Avis to be both collected on the 2nd October 2020. On the online booking forms I specified drivers information per each car. On the collection date the specified drivers went for collection and were denied by the company stating I must move from Tzaneen to Rustenburg to collect the cars as I am the one who made payment even though the said drivers were stated on the form on the booking form. Avis instructed me to visit Avis at Tzaneen to cancel the first booking and sign the proforma form which costed R7800 each car which totaled R15600.00 stating that all the monies would be returned back on 05 October to my account. On top of the cancellation I was told to rebook for the same cars using different bank cards with a new hiked price of around R4900,00. One of the newly booked car was not as per booking, I booked Kia picanto, they provided Renault. Up to this day no money has been returned to me rather I am sent an invoice for the Vito Mercedes of R8k, the company is claiming I’m owing them for among others e-tolls which there’s none from Rustenburg to Tzaneen via N4 to N1, no e-toll gantry was used as the drivers paid for the toll gates along N4 and N1 roads. further more I am told to anticipate another invoice for the small car. All this is done so not to return what is due to me. Am gatvol with this company!!