Saturday, 14 January 2017 - Pathetic service at Avis - East London Airport

<p>Some employees who work over the counter are so pathetic!! And it's a pity because they are the faces of the business and the most crucial personnel of a company. On Saturday, 14 January 2017 at around 1pm when I was collecting the vehicle I hired. The lady who was supposed to "assist" me was very rude and impatient. it is actually upsetting just by recalling the incident. The woman, with a name tag Siyanda, felt it was appropriate for to roll her eyes at me. Because I had asked for a VW car instead of Ford. What made me even more irate and disappointed with the service was her nerve to roll her eyes again on my face when I asked her to never do it again to a customer. It's a worrying how some employees take lightly the importance of customer service. I've been renting a car from Avis quite frequently towards the end of year 2016. And honestly what made me keep coming back is the excellent service experience. After what happened the past weekend I'm more likely to never rent from Avis again.</p>