SM
Siara M

1 reviews | Active since Aug 2016

17 May 2024, 18:46

****s

There was damage to a rental I had that I did not notice until they collected. The inspector picked up two small dots on the back of the car and said it's fine, they will buff it out. I was asked to describe what happened, but I didn't know what happened so we assumed the car was hit by a trolley, which I what I stated on the form. I have since been charged R2110. R1400 was for paint. I don't understand how you need R1400 of paint to fix two dots that could have been buffed out. This is thievery. They are also taking advantage of the fact that I didn't take any photos of the car before they collected (stupid I know, now that I see they are not a reputable company at all) I'm so disgusted.

0
Replies (2)
Avis
Avis's reply20 May 2024, 08:53
Official
Dear Siara,
 
Thank you for taking the time to contact us. We are sorry to learn about this.
 
Please send us your booking number so we can urgently look into this for you. 

Thank you
The Avis Team
Avis
Avis's reply20 May 2024, 16:37
Official
Thank you for the information, we are looking into this for you and will get back to soon.

Kind Regards
The Avis Team