KM
Khutso M

1 reviews | Active since Feb 2025

07 Apr 2025, 12:29

RUN AWAY!!! YOU'LL NEVER GET YOUR DEPOSIT BACK. I HAVE BEEN WAITING SINCE 2024 DEC

AVIS...PLEASE STOP SENDING ME THE PREVIOUS INVOICES AS THERE'S NO DISPUTE THERE. CHECK MY 3 BANK STATEMENTS AND YOURS TO DETERMINE THE DEPOSIT THATS STILL DUE TO ME..... THATS ALL!!!

Avis is quick to respond on hellopeter that I should check their response on my email as if there's something of value whilst there's progress. My matter is simple, but yet Avis seems to be unwilling to resolve it or are you waiting to earn enough interest on my money?. I spoke to numerous people at the CENTURION BRANCH, HEAD OFFICE telephonically as well as via email but I'm still ****** of my deposit even after sending them my bank statements indicating the exact amount paid to them in order to determine the deposit that due to me.

The responses is always the same: - we are escalating - we are verifying with merchant bank - the person you spoke to is on leave - or sending me the same information which I do not dispute.

On the 6th Feb 2025 at 10:37, I posted the below:

My matter: 1) I had 4 rental agreements between September 2024 and Dec 2024 which amounted to R39 386.70. 2) My records reflects that I paid R50956,01, but Avis says I paid R45 726.30 therefore there's a R5229,71 dispute. I have received my other deposits except for the R5229,71 and nobody seems to care enough to explain what's happening.

All payments were either done in store or via a link that was sent by Avis personnel using the same card which should be easy to track from Avis side. THE TWO SYSTEMS SEEM NOT TO SPEAK TO EACH OTHER. There's also an unauthorized debit that was made from my account which resulted in bank charges as I didn't have funds because the account is only loaded when necessary.

All that needs to happen is for AVIS to indicate which transaction(s) on my statements is/are false, but I keep on being taken in circles.

WHAT NONESENSE IS THIS???? SINCE DEC 2024!!!

0
Replies (2)
Avis
Avis's reply07 Apr 2025, 16:05
Official
Good Day Khutso,

Thank you for getting in touch.

We currently investigating your matter and will get back to you.

Kind regards,

The Avis Team


KM
Khutso M's update07 Apr 2025, 17:02
Reviewer Update
NOT AN ACCEPTABLE RESPONSE TO A CUSTOMER WHO'S BEEN WAITING FOR 4 MONTHS TO GET THEIR DEPOSIT BACK!!!

What's so difficult? How much longer am I expected to wait?

From the comments I've read, it seems to be a trend... not paying whats due to customers.