rude and unhelpfull

<p>On Monday morning @ 08:00 my wife went to fethch the organised hire car done through Discovery Insurance. Her car was booked in for panelbeating for 5 days. The insurance policy, her car, hire car agreement, all negotiations etc etc were done by me. However, when my wife had to put down the prescribed deposit she realised that she had my credit card and I hers. As I was on my way to a meeting and stuck in traffic she asked to use my card. She had my ID and of course all my details. The lady working the desk was rude, agressive and completely lacked any empathy and did not even try to find a solution. After I was phoned and after trying to persude her to put the transaction through on my card, she still refused. I suggested she be taken to the nearest auto bank to draw cash. She did not at first offer a lift but said that my wife could walk to the garage and find a auto bank there. I understand the red tape but this is no reason for her being rude and agressive towards my wife. I will never use them again and will insist on Discovery not using them for my policy ever again. </p>