TK
Tshwarelo K
1 reviews | Active since Oct 2023
28 Dec 2023, 14:45
Roller coaster ride
I have hired a car on the 9th until today did not receive my funds. The consultant on customer care has a nerve to raise her voice on me. They inform me they don't have contact with my bank i have to contact the bank and request the funds to be released. I asked if i have to wait for 10 days and be referred to my bank why was this information provided to me on the 9th?
Fix your process and staff attitude toward clients
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Avis's replyOfficial
29 Dec 2023, 16:34Hi Tshwarelo,
Thank you for writing to us.
Please be advised that our team sent a request to the bank and because an African bank card was used, our team is not able to instruct the bank to release the hold. We will request our team to send a letter to your email address.
Avis Team
Thank you for writing to us.
Please be advised that our team sent a request to the bank and because an African bank card was used, our team is not able to instruct the bank to release the hold. We will request our team to send a letter to your email address.
Avis Team
Avis's reply29 Dec 2023, 16:34
Official
Hi Tshwarelo,
Thank you for writing to us.
Please be advised that our team sent a request to the bank and because an African bank card was used, our team is not able to instruct the bank to release the hold. We will request our team to send a letter to your email address.
Avis Team
Thank you for writing to us.
Please be advised that our team sent a request to the bank and because an African bank card was used, our team is not able to instruct the bank to release the hold. We will request our team to send a letter to your email address.
Avis Team