******* and false information provided!

On Tuesday morning we landed at Mthatha airport and we had a car rented out as a Class B. We were literally forced to take a Class A car (Suzuki Expresso) and they claimed it’s class B and they have no other car, yet on the booking they said Polo or similar, then they tell us that polo is never guaranteed but why give us a car that’s a lower class and lie to us because it’s not our fault they don’t have cars as we booked days in advance, that time we still had to drive to East London then PE, what about our safety in that small car as well as the distance was just too much for us to use that car it was such a terrible experience! When we got to East London they confirmed that the car was indeed a class A. thought Avis was of high standards and they keep up to them, clearly NOT! We then decide we will swap cars it the drive to east London was just too much (fatigue) When we get to EL we are told the car has a cigarette burn on the drivers chars, that burn was there when we got the car, I am unfortunately a non - smoker but do they think we are that irresponsible to an extent of burning a car seat in just 1 day of having that small car? I mean come on ! How irresponsible can one really be and if we really did smoke in the car they would’ve smelt it - (Logic) anyway…, I don’t see myself using this rental company again nor will I recommend it to anyone, the staff undermines us and took advantage and their chances with us to be honest!