BW
Bernard W

1 reviews | Active since May 2011

29 Jan 2015, 17:24

********** with petrol refill

I rented a car last week (E***).<br> I returned the car (Ford Figo 1.4) after having driven 97kms without filling up the fuel.<br> While driving I noticed that the fuel gauge started going down pretty soon after I got the car (not normal).<br> At the airport, i reported that the gauge was on 3/4 and that was very low for only having done 97kms.<br> <br> When I got the invoice I noticed that 11.25 litres was put into the car (thats 11.5 l/100km consumption)!!!<br> <br> I then reported this to Avis - and got the response from Theonique that the amount on the refuewlling slip is correct - so there is nothing further they can do.<br> <br> I know we are only talking about R30 to R40 difference, but it is the principal. There is no way that I used all that petrol in that short distance - unless there is something MAJOR wrong with that vehicle.<br> <br> I rent cars every month, and after such non-service, I will be taking my business elsewhere.

0
Replies (1)
Avis
Avis's reply30 Jan 2015, 07:24
Official
Hello berniesa13,

Thank you for taking the time to write to us.

Please allow us to investigate your complaint, we will revert back to you soonest.

Kind regards,

The Avis Team

Best regards,