Return of refund

Item: Avis
Rating: 1
Author: Liezl G

Good day

Please advise when we can expect the refund as we do not receive any feedback?

We have already returned the vehicle on 29 NOV and still no refund - this is unacceptable and bad client service.

We were so impressed with your service when we received the vehicle but now we have to ask numerous times for our refund?

This has been taking too long now. Please advise asap.

Regards Liezl Grobbelaar

Helpful (0)

Replies (3)

Avis's replyOfficial

24 Dec 2024, 15:38

Hi Liezl,

Thank you for contacting us,

Please note that the refund has not been processed as yet as we do not have your banking details to process the refund to.

Please forward your banking details to *** and use the reference E***.

Thank you.

Avis Team

Best regards,

Avis's reply24 Dec 2024, 15:38

Official

Best regards,

Liezl G's updateReviewer Update

24 Dec 2024, 16:10

Thanks for the response.
However our bank details were in an attached form in all the emails we have sent to *** previously, with the ref nr. Why did they not contact us to say they dont see it in the email or in the system?
I have now sent another mail to that mail address with bank details and with ref nr as you have advised.
So now we have to wait another 7 to 10 working days??

Liezl G's update24 Dec 2024, 16:10

Reviewer Update

Avis's replyOfficial

30 Dec 2024, 13:28

Hi Liezl,

Thank you for your response, we have received your emails, and processed the refund, the amount will reflect in your account within 3-7 business days,

Thank you.

Avis Team

Best regards,

Avis's reply30 Dec 2024, 13:28

Official

Hi Liezl,

Thank you for your response, we have received your emails, and processed the refund, the amount will reflect in your account within 3-7 business days,

Thank you.

Avis Team

Best regards,