RETUND ME NOW MY PETTOL DEPOSIT

I'm being put from pillar to post by your staff members. 1stly I was told my refund would be made in 72 hours, now I'm told it's 14 days, I must call the customer experience, Andile tells me from the 086 number they only work week days. Why was I told to call them if they aren't working today? Thrn he says he'll refer me back to thr NUR branches manager, he puts MD back yo Indram, who says thrh have no manager and he wasn't aware theh don't work on week ends. All of a sudden Andiswa is a manager and she's off, what service is this and you're very quick to get the deposit and it makes interest for you. What's the delay for? I want my money refunded urgently.