Retails

Good day. I am currently facing an ongoing issue with Avis regarding my vehicle rentals. This is my second time renting from your company, with the first instance taking place at the end of October last year. On that occasion, when I collected the vehicle, I noticed scratches on the right rear side. I immediately raised this with the staff member who handed over the vehicle, and they assured me that the damage was already noted and documented digitally.

When returning the vehicle, I once again pointed out the marks, and the Avis representative confirmed the scratches. However, this matter remains unresolved, as I am disputing the claims made against me. The documentation I received indicates that I signed acceptance of the damage, but I did not sign anything acknowledging this. Despite repeated requests for the footage of the vehicle collection and other related questions, the claims against me do not seem to align with the facts.

The second incident occurred at the end of January in the Cape Town area. Due to the previous issue, my Director instructed us to complete our own inspection forms and take photos of the vehicle condition. This time, I have documented evidence showing that the scratches were noted and recorded in the system. Upon returning the vehicle, it appears that the responsibility for the marks is being shifted to me, even though the necessary documentation was completed.

I would like to know how I can address these two cases where I am being falsely accused. As a frequent traveler for work, this situation is becoming difficult to manage, and I would appreciate guidance on how to resolve these issues moving forward.

Thank you for your attention to this matter.

Sincerely, David Norton