Request for refund

Went to Durban on the 8th of May to celebrate my son’s 1st birthday. When we landed at King Shaka Airport, we tried booking a car online with Avis, but the system would not allow us to complete the booking.

About 3 hours after leaving the airport, we received an email from Avis confirming that the booking was successful and that we could collect the vehicle. By then, we had already left the airport and no longer needed the car.

Then on the 11th of May, an amount of R583.00 was deducted from my account. After contacting Avis, I was told it was a “no-show fee.”

@Avis, please assist with refunding the R583.00 because this charge does not make sense considering the booking confirmation only came through hours later. I’m very disappointed with this experience and hope this does not happen to anyone else.